Cancellation and Refund

Exchange/Replacement requests are accepted only if the products have issues in terms of damages or manufacturing defects. 

The items you are returning must be unwashed, and unused with original tags attached. 

The replacement request has to be raised within 24 hours from the date of delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Replacement requests will not be accepted once the 24 hour window has passed. 

Exchange/replacement shipping will be processed only after the original item passes the quality check (unused & unwashed) with the product tags intact. 

Unfortunately, we cannot accept returns on sale items.

No cancellation of orders.
Products purchased during offers are not applicable for size exchange.

We would mandatorily require an unboxing video to consider the replacement request. 

tots N twigs can only accept back whole items. Please note that sets, multipacks, combos etc. are considered one and cannot be partially returned.